FAQ Starting Package

FAQ

Receiving a package

Q: I’m a degree/PhD. student; can I get a starting package?
A:  You may not. Our service is limited to the exchange students only at the moment.

Q: I am now a member of the Student Union; does it mean I can get a starting package for free?
A: You have to be a member of the Student Union to be able to get the package. You still need to pay separately for the starting package. The fee is 80 € total, of which 45 € is a deposit that you get back at the end of your stay after you have returned your whole package.

Q: Can I pay the Student Union fee and the starting pacgake fee on the same account?
A: Unfortunately not, the payments go to different accounts. You can of course pay the fees during the same bank visit.

Q: My Starting Package fee receipt is in foreign language, is it ok?
A: Receipt in foreign language is ok as long as the sums on the payment are correct.

Q: Can I reserve a starting package?
A: Our service is based on ‘first come, first served’. So, you can’t reserve a starting package.

Q: If a have paid already, do I get a package for sure?
A: Paying in advance doesn’t guarantee a package. If we can’t provide you a package, we’ll refund your money.

Q: Can I just get part of the package?
A: Unfortunately the package is only rented as whole.

Return

Q: Can a friend/tutor return my starting on my behalf?
A: Yes, your friend/tutor can return your starting package. Please make sure you have given us your bank info and that the package is clean and dry when returned.

Deposit

Q: I am an EU/EEA student; can I get deposit in cash?
A: You can’t. Cash deposit option is only for non-EU/EEA students.

Q: How long does it take to get my deposit back?
A: Normally it takes up to two business weeks.  During holidays (Christmas, New Year etc.) it may take up to three to four business weeks.