The package should be returned to the starting package storage during the opening hours. It is possible to have a friend or your tutor return your package if you can't make it yourself during the hours. If you send a friend, please make sure you have made arrangments for the refund! If your refund will come as a bank transfer, make sure you have given the storage your IBAN and SWIFT/BIC code.
Please note that the EU students will always receive refund by bank transfer, never in cash. Only non-EU students can receive cash refunds, as is stated in the starting package rental agreement.
If you are from the EU, you will receive your refund by bank transfer to your bank account in your home country. For this purpose we need your IBAN and SWIFT/BIC code, so please remember to bring them to the starting package storage if you haven't already! (please don’t send them by e-mail!)
If you are from outside the EU, you will receive your refund in cash. After returning the package to the starting package storage, you will be able to receive the cash from the TYY Service Desk (Please check the TYY Service Desk opeing hours!). Please note that the TYY Office is closed around Christmas and New Year's and also for the summer holidays. More information about holiday opening hours is available in December and at the end of the spring semester.
Anything that you received in your package that is missing or damaged when you return the package will result in a deduction from your refund. Check your contract to see what items should be in your package when you return it! You can choose to replace any missing items yourself (make sure it matches the item you borrowed) or to take the deduction from your refund, so that the storage can replace the item.
Please remember that all items must be returned clean and dry! If something is dirty or wet, your refund will be less than the whole amount. Deductions for pillows, blankets, and curtains are high, so please return them clean and dry!
The pillow and the blanket must be washed in the washing machine on 60 degrees. Please make sure that there is no stain left after the wash! Please use a drier and make sure that everything is completely dry when you return it - we have no place to dry anything at the storage!