Returning the Starting Package: Important Info

Returning the Starting Package: Important Info

Dear exchange students,
If you have borrowed a starting package and returning it soon, this mail is very important for you. So, please read through!

The location of our storage has changed. Please check the link for our current location:
http://www.startingpackage.utu.fi/index.php?page=location

The package should be returned to the starting package storage only during the opening hours.
Please check our opening hours here: http://www.startingpackage.utu.fi/index.php?page=opening-hours

Please note that the EU students will always receive refund by bank transfer, never in cash. Only non-EU students can receive cash refunds, as is stated in the starting package rental agreement.

If you are from the EU, you will receive your refund by bank transfer. For this purpose we need your IBAN and SWIFT/BIC code, so please remember to bring them to the starting package storage if you haven't already! You can write them on your copy of the contract. It’s ‘safer’ and makes the returning process much faster! Please do NOT send your bank info by email. Any mail containing bank info will be ignored!

Non-Eu students receive cash refund from the Service Desk (please note: TYY service desk closes at 1400 hrs!). So, please come early enough to return your starting package, so that you make it to the service desk before it closes!

It's possible for your friend/tutor to return your starting package. Make sure that you have provided us your bank info already!

Anything that you received in your package that is missing or damaged when you return the package will result in a deduction from your refund. Check your contract to see what items should be in your package when you return it! Please read also the “Terms and Conditions of Use” on the reverse side of your contract paper to avoid any confusion! You can choose to replace any missing items yourself (make sure it matches the item you borrowed) or to take the deduction from your refund, so that the storage can replace the item.

Please remember that all items must be returned clean and dry! If something is dirty or wet, your refund will be less than the whole amount. Deductions for pillows, blankets, and curtains are high, so please return them clean and dry!

When washing pillows, blankets and curtains, please check for instructions on the item. Please make sure that there is no stain left after the wash! Please use a drier and make sure that everything is completely dry when you return it - we have no place to dry anything at the storage!

For more information, please click on the link below:
http://www.startingpackage.utu.fi/

If you have any questions, please send your mail to startingpackage@utu.fi

Thank you very much for your time and cooperation!

Best regards,
Topu Akhand
Starting Package Coordinator
E-mail: startingpackage@utu.fi
http://www.startingpackage.utu.fi/